Welcome to Ultimate Health HMO
Tsukunda House, 4th Floor, CBD, Abuja.
Management Goals
Key Performance Indicator
| Deliverable | Responsible | Time Frame |
|---|---|---|
| ADMIN / HR | ||
| Employment of Permanent nurse on Lagos-Ibadan train | Head HR | 21st June |
| Monitor staff usage of company website | HR officer | 21st June |
| FINANCE & ACCOUNT | ||
| Payment of 7.5 million to facilities on NHIS list | Head Accounts | 21st June |
| CALL CENTRE | ||
| ICT | ||
| Deploy Telemedicine platform | Head ICT | 21st June |
| Better way of interfacing with enrollees (emails and bulk sms) | Head ICT | 21st June |
| Brand visibility on social media | Head ICT | 21st June |
| organize webinar | Head ICT | 21st June |
| Create KPI checklist tool | Head ICT | 21st June |
| MARKETING | ||
| Collation of Enrollee data forms from Area Councils | Head RMU | |
| Request for updated list of enrollees from branches | Head RMU | Monthly |
| Update contact information (Phone number & emails) of enrollees | RM officer | 21st June |
| Compare our premium with other HMOs | Head Marketing /MQA | 21st June |
| MQA / CLAIMS | ||
| Provide volume of capitation only facilities | DGM | 21st June |
| Collection of Letters of non-indebtedness from all capitation only facilities for 2019 & 2020 | Provider Network Administrator | 21st June |
| Write letter to VC Uniben on Tship Program | DGM | 21st June |
| Follow up on telemedicine letters | DGM | 21st June |
| Virtual sensitization of telemedicine platform | DM MQA | 21st June |
| Migration of HCF to portal for online submission of bills | DGM | 21st June |
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